Contact us
WhatsApp is the fastest way to reach us — it is also how every order gets confirmed before it ships. If you are not sure about a size, a material or a delivery window, ask before you order.
What to message us about
- Sizing — if a diameter or insertable length is not on the product page, ask and we will check the packaging.
- Order confirmation — we message you before dispatch to check the address and delivery window.
- Delivery timing — tell us when you will be home and we will try to match it.
- Shared buildings — give us the reception or security desk details and we will route the parcel there.
- Faults and returns — send a photo and your order reference, and we will sort it out.
What we will not ask you for
We never ask for card details, a bank transfer, an ID copy or a deposit. Payment happens in cash, to the courier, at your door. If anyone contacts you claiming to be us and asks for payment online, it is not us — message the number below and check.
Questions
+
We reply during UAE daytime hours, and usually within a couple of hours. Orders placed late at night are confirmed the following morning.
+
Yes, as long as the parcel has not been dispatched. Message us with the order reference and the new address.
+
Unopened items can be returned within 14 days. A faulty device is replaced or refunded in full, delivery included. Opened intimate items cannot be resold for hygiene reasons.
+
No. We operate online only and deliver across all seven emirates.