Cash on delivery across the UAE · Free delivery over AED 200

VELA

What we do, what we do not do, and how to check

Most stores in this category ask you to take their word for it. This page is the opposite: here is exactly how an order works, and here is how to verify that we are not wasting your time.

The parcel

A plain outer box. No product name, no brand name, no image, no category wording. Inside, the product is in its original retail packaging — that is the only place any product information appears, and only after the outer box is opened.

The waybill carries the courier's branding, your name, your address and your phone number. It does not describe the contents and it does not carry a sender name that would give it away.

The payment

Cash, to the courier, when the parcel is in your hand. Nothing is charged before that. This means there is no card number stored anywhere, no billing descriptor for anyone to read, and no chargeback process you would have to fight.

Delivery is AED 25, free above AED 200. The same price in all seven emirates.

What we will never ask for

  • Card details — we cannot take them and do not want them
  • A bank transfer or a deposit before delivery
  • A copy of your ID
  • Payment through a link someone sends you in a chat

If anyone contacts you claiming to be us and asks for any of the above, it is not us. Message the number on the contact page and check before you send anything.

What we will not fake

We do not publish reviews we wrote ourselves. We do not run permanent "sales" with invented original prices. We do not print a specification the supplier never gave us — where a weight or a measurement is missing from a product page, it is missing from the stock sheet too.

A brand-new shop with fifty five-star reviews written in the same week is a shop telling you something, and it is not the truth. We would rather have a short catalogue and an honest page than a long one and a fake one.

How to check us

Message the WhatsApp number and ask one specific question — a size, a delivery window, whether something is in stock. A real shop answers properly. Then ask a question the answer to which is bad for us: "can I return it if I open it?" A straight answer, even a "no, for hygiene reasons", tells you more than any badge on a homepage.

Questions

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A plain outer box with no product names, brand names or imagery. The waybill shows the courier, your name, your address and your phone number — nothing about the contents.

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Card details, a bank transfer, an ID copy or a deposit. Payment is cash to the courier at your door. If anyone contacts you claiming to be us and asks for an online payment, it is not us.

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Every product page carries the supplier SKU, and where the supplier recorded one, the weight. We do not publish specifications the supplier did not give us — a blank field means the information does not exist, not that we forgot it.

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Open the parcel while the courier is still there if you can. If something is visibly wrong, refuse the delivery — that is the fastest route. Otherwise message us the same day with a photo and your order reference.