Your vibrator won't turn on — work through this in order

1. The travel lock

This is the most common one and it is not a fault. Many rechargeable devices have a lock so they do not switch on in a bag — usually a long press of one button, sometimes a two-button combination held for three to five seconds.

If the device did nothing at all when you pressed the button, try holding it for five seconds before assuming anything is broken.

2. The cable and the plug

Try a different cable and a different power source. These devices use simple charging circuits and a marginal cable is a common failure point.

Use a standard 5V USB output. Fast chargers negotiate higher voltages that these circuits are not built for.

3. The charging port

Look into the port with a light. Corrosion — a green or white crust — shows up as a device that will not charge even though the battery is fine.

This usually follows water getting in with the rubber flap open. It is not fixable at home, but it does tell you the device is not simply dead.

4. The battery

If the port is clean, the cable is known-good and it still will not charge after an hour, the cell is the likely problem.

A cell that has been stored completely flat for months can lose the ability to accept a charge. That is the one scenario where nothing you do will bring it back.

If it is genuinely faulty

Message us with your order reference and a short description of what it does — or does not do. A device that fails early is a manufacturing fault and we replace or refund it, delivery included.