Updated 2026-10-16 · 6 min read
Six questions we get on WhatsApp every week, answered in public
The six things customers in the UAE ask us most on WhatsApp before ordering — about discreet packaging, what the courier says, returns, sizing and whether the box is really unmarked.
1. "Does the box really say nothing?"
It really says nothing. No product name, no brand, no imagery, and no description on the waybill. The only information on the outside is the courier's own branding and your address.
What people usually mean by this question is something narrower: *will the person who hands it to me know?* They will not. The courier is given an address, not a contents list.
2. "Will the courier call and say what it is?"
The courier calls to arrange a time, not to announce the contents. In practice the call is short: your building, your floor, are you in.
If you want even less of that, put the reception desk in the notes and the interaction is zero.
3. "How do I pay, exactly?"
Cash, to the courier, when the parcel is in your hand. Nothing is charged before that and no card details are ever entered on this site.
Have the amount ready — the total is shown in the cart and repeated in the WhatsApp confirmation, so there is no arithmetic at the door.
4. "Can I send it back?"
Unopened items can be returned within 14 days. A faulty device is replaced or refunded in full, delivery included.
The one thing that cannot be returned is an opened intimate item, for hygiene reasons. That is not us being difficult; it is the same rule every seller in this category works under.
5. "Is this the right size for me?"
This is the question we get most, and it is the one worth asking before you pay rather than after.
The honest answer is that girth decides comfort far more than length, and that starting narrower than you think you need is almost always the right call. If a diameter is not printed on the product page, ask us and we will check the packaging.
6. "Why is there no review section?"
Because we would be writing them ourselves. A brand-new shop with forty five-star reviews written in the same week is a shop telling you something, and it is not the truth.
What we publish instead is the stock data: the SKU, the weight where the supplier recorded one, and the material. Those are checkable. Reviews on a new store are not.
Mentioned in this post
Silicone Anal Plug Set — 3 Pieces
Questions
How fast do you reply on WhatsApp? +
During UAE daytime hours, usually within a couple of hours. Orders placed overnight are confirmed the next morning.
Can I ask a sizing question without ordering? +
Yes. Ask before you buy — it is the cheapest way to avoid a return.
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